Delivery
Thank you for using the LUCY IN THE SKY WEB SITE
Please use this section for information about the terms and conditions that govern your use of the site.
If you have any further questions, please contact or write to:
LUCY IN THE SKY Limited
UNIT 9 THE VILLAGE
Greenthithe
Kent
DA9 9SE
VAT. No: 775582975
Contract For Sale
The advertising of products on the site is the way in which we are able to display all the items available to buy through the site. We aim to keep items in stock at all times but due to the very nature of our product range being imported or hand-made means that it is inevitable there will be breaks in supply in which case some lines will show Not Available. It should not be possible to order any item that is not in stock. You can only place items in your basket that are currently in stock meaning that you can shop with confidence that the items that you have chosen will be with you within a few days. However, on rare ocassions, stock levels may be incorrect and you will be contacted. That means your order is an offer, not a contract of sale between you and LUCY IN THE SKY Ltd, so prices and stock availability wont be contractually confirmed until you receive the confirmation of despatch email sent once your order has been succesfully picked and we can confirm stock levels have been checked.
These terms and conditions cannot be varied except by changes made by LUCY IN THE SKY Limited on the site, which we may make from time to time. In particular, nothing said by any representative of LUCY IN THE SKY will operate as a variation to these terms and condition or constitutes a legal representation on behalf of either of them.
Quality
Every item of jewellery in the LUCY IN THE SKY collection has been carefully chosen to represent the highest standards of quality. See Our Guarantee. Please be aware that whilst we take great care to accurately describe the jewellery shown on our website, a lot of the items are hand made from natural materials and as such their composition and colour may vary slightly from that shown and are usually in some way unique. We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from us but In the unlikely event that you are unhappy in any way with our service or products, please contact us immediately and we will attempt to put things right or arrange for a return.
See Returns below.
Making A Purchase
When you make a purchase from LUCY IN THE SKY.UK.COM You will receive an electronic confirmation upon receipt of your order as
soon as your order has been received (unless your order has been made over the telephone)
You will receive notification of despatch usually within 2 working days of your order being processed.
It should not be possible to order any item that is not in stock. You can only place items in your basket that are currently in stock meaning that you
can shop with confidence that the items that you have chosen will be with you within a few days.
Your jewellery will be fully insured during delivery.
Returns and refunds
If the items you have ordered are unsuitable you must inform us within 7 days of receipt.
Email our customer service on customerservices@lucyinthesky.uk.com
detailing your Auth.No. and the item you wish to return, replace the item in the parcel and send back to us at the address above.
We will then be happy to Refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 7 days of receiving your returns number. Items returned outside these guidelines will only be subject to credit. A refund will not be possible if the item/items arrrive damaged as a result of the original packaging not being used, in these cases the item(s) will be returned to you.
Under no circumstance are we able to accept the return of earrings†or hair products in compliance with current Health and Hygiene regulations.
This does not affect your statutory rights.
For all returns, you will be required to arrange and pay for the return of the item(s) to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon†receipt of items returned as faulty, LUCY IN THE SKY will arrange for an exchange. LUCY IN THE SKY decision is final.
Privacy Policy
LUCY IN THE SKY comply with all aspects of the Data Protection Act of 1984 and the new act of 1998 and as such are registered with the Data Protection
Commissioner. We do not disclose details of our customers to any third party.
Our Guarantee- A no quibble 7 day returns policy & a 30 day guarantee on all our jewellery
Quality- All our jewellery is either handmade or manufactured to a high standard.
Confidence-Secure online payment system via NOCHEX
Convenience - Your items will be delivered to your door within 3-4 working days.
Copyright
All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by LUCY IN THE SKY
You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the†web pages of
LUCY IN THE SKY for any reason whatsoever without the prior written permission
of LUCY IN THE SKY Limted.
Copyright 2004-2006 LUCY IN THE SKY Limited. All Rights Reserved |
